Last Updated: [23/03/2024]

Thank you for choosing LoyLuxury.com. Our Shipping and Refund Policy outlines the details regarding the processing, delivery, and refund process for your orders.

Order Processing:

We endeavor to process your order promptly. Orders are typically processed within 24-48 hours of being placed. Once processed, you will receive an email confirmation containing tracking information.

Shipping Partners:

We have partnered with reputable carriers to ensure the safe and timely delivery of your purchases. We are pleased to announce our partnership with Shirocket, our exclusive shipping and logistics partner for both national and international deliveries. Shirocket, a renowned name in the industry, brings with it a reputation for efficiency and reliability in handling shipments. With this collaboration, we aim to enhance the shipping experience for our customers, ensuring timely and secure deliveries of their orders, whether they are within India or destined for international destinations. This partnership reaffirms our commitment to providing top-notch service and further strengthens our ability to meet the diverse needs of our valued customers.

Estimated Delivery Time:

For national orders, we strive to ensure swift delivery within a timeframe of 2-8 days, ensuring that your purchases reach you in a timely manner. However, for international orders, please anticipate a shipping duration of up to 20 days. It’s important to note that delays in international shipping may occasionally transpire due to unforeseen circumstances and customs procedures. We appreciate your understanding and patience in such situations, as we work diligently to minimize any disruptions and ensure the smooth delivery of your orders worldwide.

Free and Paid Shipping:

At LOY Luxury, we prioritize customer satisfaction by offering tailored shipping options to meet diverse needs. For our valued Indian customers, we provide complimentary free shipping on all orders exceeding Rs 2000. We extend our services internationally by charging a flat shipping fee based on the destination country for all international orders. However, it’s important to note that international shipping fees are subject to potential adjustments during delivery due to factors such as customs duties and other unforeseen circumstances. We are committed to transparency and fairness in our pricing, striving to provide accurate shipping costs to our international customers. While we work diligently to minimize disruptions, we acknowledge the dynamic nature of international shipping and remain dedicated to delivering your orders efficiently and effectively. For any inquiries or clarifications regarding our shipping policies, please feel free to contact our responsive customer support team. Your satisfaction is our priority, and we appreciate your continued trust in LOY Luxury.

Cancellation and Returns:

For our Indian audience, we have implemented a cancellation and return fee of Rs 295 to cover processing and logistical expenses associated with such requests. However, it’s important to note that for our international audience, cancellation of orders after processing is not permitted. Due to the intricacies involved in international shipping and customs procedures, we regret to inform our international customers that we are unable to process refunds for cancelled orders. We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to maintain clear and transparent policies to ensure a seamless shopping experience for everyone. Should you have any questions or require further assistance regarding cancellations or returns, please don’t hesitate to reach out to our dedicated customer support team. Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can.

International Shipping:

We are excited to announce that we have expanded our shipping services internationally. We currently ship to destinations such as the UK, UAE, Saudi Arabia, Japan, Singapore, and more countries will be added soon to accommodate our growing global customer base. Our goal is to make our premium products accessible to customers worldwide, and we continuously strive to enhance our shipping capabilities to serve you better. If you have any inquiries regarding shipping to specific locations or would like to suggest new destinations, please feel free to reach out to our customer support team. We value your feedback and look forward to continuing to provide exceptional service to all our customers, both domestically and internationally.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery every step of the way. Additionally, for our valued Whatsapp users, we provide regular updates on shipping and tracking details directly through text messages. This ensures that you stay informed about the status of your order without any hassle. We understand the importance of keeping you updated and strive to make your shopping experience as seamless as possible. If you have any questions or concerns regarding your order or tracking information, please don’t hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Shipping Address:

we understand the importance of accurate shipping information to ensure a smooth delivery process. Therefore, we kindly request that you double-check and verify the shipping address provided during checkout to ensure its accuracy. Please note that we cannot be held responsible for orders shipped to incorrectly provided addresses.

For international orders, it’s especially crucial to ensure the accuracy of the shipping address. In the event that an incorrect shipping address is provided and the order is subsequently delivered to the wrong location, we regret to inform you that no refund will be provided. Additionally, if you need to update the shipping address after the order has been processed and shipped, you will be charged accordingly for any associated fees or expenses incurred in redirecting the shipment to the new address.

We appreciate your cooperation in providing accurate shipping information and understanding of our policies regarding address updates and refunds.

Shipping Delays:

We are committed to providing timely deliveries to our valued customers. However, it’s important to acknowledge that despite our best efforts, unforeseen circumstances or events beyond our control may occasionally lead to delays in delivery. We sincerely appreciate your understanding and patience in such situations.

Various factors, including political unrest, geological events, geographical challenges, and customs procedures, are among the most common causes of delays in shipping. While we work diligently to mitigate these factors and minimize disruptions to our shipping operations, there are instances where external forces may impact the delivery timeline.

We want to assure you that we are continuously monitoring our shipping processes and proactively addressing any challenges that may arise to ensure the smoothest possible delivery experience for our customers. Your satisfaction is our top priority, and we are committed to keeping you informed and updated throughout the shipping process.

Refund Process:

We prioritize customer satisfaction and aim to provide clear and fair refund policies for our valued customers. For our Indian audience, refunds are available, subject to certain conditions. Please note that a refund processing fee of Rs 295 will be charged to cover shipping and other associated expenses.

However, for international orders outside of India, refund requests can only be accommodated before the order is marked as processed. Once an order has been processed, no refund or compensation will be provided thereafter. We understand the complexities involved in international shipping and strive to maintain transparency regarding our refund policies.

Refunds for eligible Indian orders will be processed within 5 working days.

Contact Information:

For any questions or concerns regarding our shipping and refund policy, please don’t hesitate to reach out to our customer service team at contact@loyluxury.com.

Note: This Shipping and Refund Policy is subject to change, and any updates will be reflected in the revised version.