F.A.Q.

Frequently Asked Questions

In premium leather, patina refers to the unique and desirable changes that occur in the leather’s surface over time. It’s a hallmark of high-quality leather and craftsmanship, showcasing the natural ageing process and the development of character that adds to its beauty and distinction.

Premium leather tends to develop a rich patina as it interacts with elements like oils from the skin, exposure to sunlight, moisture, and general wear. This process results in a deepening and enhancement of colour, as well as the formation of a distinct sheen or lustre on the surface. These changes are considered marks of quality, authenticity, and individuality, making each piece of premium leather distinctive and telling its own story through the acquired patina.

Full-grain leather is one of the highest quality and most durable types of leather available. It’s made from the top layer of the animal hide, retaining the outermost layer where the grain is the most densely packed. This means that the natural grain and fibers remain intact, giving it strength, durability, and a natural appearance.

Here are some key characteristics of full-grain leather:

  1. Natural Appearance: It retains the original markings, imperfections, and texture of the animal hide, showcasing a natural and authentic look.

  2. Durability: Full-grain leather is extremely durable due to its intact grain structure, making it more resistant to moisture and wear over time.

  3. Aging and Patina: It develops a beautiful patina over time, enhancing its appearance with a rich, natural sheen as it ages and interacts with oils, sunlight, and use.

  4. Breathability: It’s breathable and comfortable to wear or use, as it maintains the natural pores of the hide.

  5. High-Quality: Considered the highest quality of leather, it’s often used in luxury goods due to its premium attributes and longevity.

Overall, full-grain leather is sought after for its natural beauty, durability, and ability to develop character over time, making it a popular choice for high-end leather products such as bags, wallets, shoes, and furniture.

We take pride in our efficient order processing system, ensuring that your order is promptly handled and dispatched within a mere 24 hours of placement. Our commitment to swift logistics means you can anticipate receiving your carefully packaged order in the comfort of your chosen location within a timeframe of 3 to 8 days. This seamless process is a testament to our dedication to providing you with a timely and reliable shopping experience.

We stand behind the quality of our products. You qualify for a full refund in the event of a defective item. Additionally, for unused products returned within 10 days, with the packaging intact, a refund is applicable. Please understand, given the nature of premium leather, used products cannot be accepted for return or refunded. Write us at contact@loyluxury.com, to avail refund.

Your refund will be processed within 2-5 working days. Please note, for returned products, a shipping and package handling fee of Rs 295 will be deducted.

At LOY Luxury, we stand by the quality of our products and offer a warranty policy to ensure your satisfaction. Our premium leather cases come with a 1-year warranty that protects against color fading and leather chipping. Please note that damages due to water exposure, physical impact, or regular wear and tear are not covered under this warranty. For your peace of mind, our other cases come with a 3-6 month warranty, covering material and manufacturing defects. It’s important to mention that only products purchased directly from our official website, www.loyluxury.com, or from authorized physical stores are eligible for warranty coverage. Products bought from other online channels may not be covered under our warranty policy.

We’re working on the durability of our products, and our target is give customers an incredible 10- years in warranty.

We exclusively utilise premium imported leather for its unparalleled luxury, superior touch, and feel. Unlike other premium cases made from non-sustainable materials like plastic, our focus on high-quality, degradable leather aligns with our commitment to sustainability. We believe in choosing the best, ensuring a luxurious experience while prioritising environmental responsibility.

We prioritise sustainably sourced leather, incorporating meticulous handcrafting alongside technology. This approach not only benefits the environment but also supports skilled artisans, preserving age-old traditions. Our commitment extends beyond products; it’s about fostering a sustainable future that honours craftsmanship and cares for both the planet and its people.

In our commitment to sustainability, we’ve eliminated plastic from our packaging. Designed for reuse, our packaging is not only recyclable and degradable but also offers a premium feel that enhances your style. Beyond its initial purpose, you can repurpose it to organise and protect your belongings, adding a touch of elegance to your everyday life.

Embracing sustainability, we encourage the return of used cases by offering an enticing discount on your new purchase. While we appreciate your commitment to recycling, it’s important to note that acceptance is subject to stringent quality standards. To qualify for this eco-friendly initiative, kindly ensure that returned cases are in acceptable condition and accompanied by their original packaging.

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